Effective Date: May 2026
This Cancellation Policy governs cancellations for tours, transfers, transportation services, private experiences, custom itineraries, and related travel services offered by The Andes Adventure.
1. Cancellation by the Guest
Guests may request cancellation by email or WhatsApp using the contact details published on our website.
A cancellation is only considered effective once acknowledged in writing by the Company.
2. Standard Cancellation Windows
Unless otherwise stated for a specific service, the following standard conditions apply:
- More than 72 hours before service: eligible for full or near-full refund, subject to any non-refundable third-party costs.
- Between 72 and 24 hours before service: partial refund may apply.
- Less than 24 hours before service: generally non-refundable.
- Same day cancellation or no-show: non-refundable.
These windows may vary depending on the service booked, seasonality, destination, private arrangements, or third-party requirements.
3. Private and Custom Tours
Private tours, tailored itineraries, large group services, special vehicles, bilingual guides, and custom logistics often require advance operational commitments.
For these services, stricter cancellation terms may apply and will prevail if disclosed at the time of booking.
4. Non-Refundable Items
The following may be non-refundable once confirmed:
- Entrance tickets
- Reserved transportation
- Special permits
- Third-party operator fees
- Accommodation-related deposits
- Custom itinerary planning fees
- Special event reservations
5. Rescheduling
Rescheduling requests are subject to availability and are not guaranteed.
If we are able to reschedule a booking, price differences, updated rates, or operational charges may apply.
6. Late Arrivals
Guests are responsible for arriving on time or being available at the designated pickup point at the confirmed hour.
Late arrival may be treated as a no-show if it materially affects the operation.
7. Cancellation by the Company
We reserve the right to cancel, postpone, or modify services due to:
- Unsafe weather conditions
- Force majeure events
- Road closures
- Civil unrest
- Natural events
- Government restrictions
- Safety concerns
- Operational issues beyond our reasonable control
In such cases, we may offer rescheduling, credit, a reasonable substitute, partial refund, or full refund, depending on the circumstances.
8. Safety-Based Changes or Cancellations
Our team may modify or suspend part of a service when necessary to protect guests, guides, drivers, or partners.
Safety-based decisions do not constitute breach of contract.
9. How to Cancel
Cancellation requests must be sent to:
Email: [email protected]
WhatsApp / Phone: +57 301 413 8967
Please include:
- Full name
- Booking date
- Service booked
- Requested cancellation date
- Reason for cancellation
10. Policy Hierarchy
If a service-specific cancellation policy was disclosed during checkout, invoice, proposal, itinerary, or direct written confirmation, that specific policy will prevail over this general policy.